Tổng đài nội bộ và tổng đài ảo

The differences between the Internal PBX and virtual PBX

Internal PBX and virtual PBX are one of the most popular telephone exchanges today and are trusted by many businesses. Because of the values ​​that these two switchboards bring.

However, to distinguish the difference between these two switchboards, not all businesses know? Let’s find out with us to make a decision to choose which switchboard is more suitable for your business!

1. Learn the concept of an internal switchboard and a virtual switchboard

1.1 What is an internal exchange?

A Private Branch Exchange  (PBX), also known as  an internal exchange, is a terminal device that connects calls to each other and parallels making calls out on a number of subscriber lines. In other words, an internal exchange is a different telephone network used within the same company. Users have the ability to call each other on the same system at no cost. Besides, the internal switchboard can connect the contact branches in the regions at the location.

The Difference Between Each Other Is That It's The Same As The One That's Different From Each OtherThe concept of internal PBX

 

1.2 What is a virtual PBX?

Virtual PBX  , also known as VoIP, is a type of PBX that uses only 1 switchboard hardware. It allows installation on multiple companies sharing the same PBX hardware resource. From here, businesses also do not have to spend a lot of money to install.

The Difference Between Each Other Is That You Can't Get Enough Of Each OtherThe concept of virtual PBX

Virtual PBX allows you to directly answer incoming calls from customers from terminals such as mobile phones, desktop computers, tablets, landlines,… It is not necessary to be present at the office.

When equipped with a virtual PBX system, businesses will not need to maintain a management system or switchboard personnel to operate. This element of the virtual PBX helps businesses save installation costs and staff costs to the maximum.

The configuration and system management of the virtual PBX are easily done through an intuitive web interface.

2. Differences between internal and virtual PBX

New Year's EveDifferences between internal and virtual PBX

2.1 Switchboard structure

  • Internal PBX : configured to forward incoming calls and has flexibility.
  • Virtual PBX : configured to divert calls to various numbers and can voice mail with the switchboard.

2.2 Performance

  • Internal PBX : performance depends on the number of users, lines, etc.
  • Virtual PBX : operates mainly on the internet, so it connects to many users. However, the call quality is unstable and limits the amount of bandwidth from the provider.

2.3 Connection protocol

  • Internal PBX : use the phone line for incoming and outgoing calls. The lines connected to the switchboard system, incoming calls are all personal phone lines of the business.
  • Virtual PBX : connecting and transmitting data through the internet system. Accordingly, businesses only need to have a strong connection to the device.

2.4 Comfortable electrical equipment using the switchboard

  • Internal PBX : performance depends on the number of users, lines, etc.
  • Virtual PBX : operates mainly on the internet, so it connects to many users. However, the call quality is unstable and limits the amount of bandwidth from the provider.

3. Advantages and disadvantages of internal and virtual PBX

 

3.1 Advantages and disadvantages of internal PBX

New Year's Eve PartyAdvantages and disadvantages of internal PBX

Advantages

  • Receiving multiple calls at the same time
  • Transfer phones to each other in the same PBX system easily
  • Handle calls by ringing on any phone
  • Possessing many advanced features such as conference calls, blocking unwanted calls.

Defect

The installation price of an internal PBX is a bit high compared to a virtual PBX.

3.2 Advantages and disadvantages of virtual PBX

Advantages

  • Install the switchboard quickly, with low installation costs
  • Flexible expansion of branches and offices easily
  • Easily incorporate data in the platform into solutions like CRM, accounting software.
  • Continuous uptime and no need for complex physical hardware.

Defect

  • The security of the data sent is not high
  • Call quality is reduced due to unstable transmission.

4. Conclusion

Above is all the information we want to share. Good luck!

Leave a Reply

Your email address will not be published.

0906039838
Facebook Chat Skype Maps